RAjHOME Terms & Conditions

1. About RAjHOME

RAjHOME operates as a Nearby Online Mall, multi-category eCommerce platform and hyperlocal delivery store offering products such as fashion, home essentials, grocery, cleaning products, personal care and other categories.

2. User Accounts

• Users may register and create an account on the website.
• OTP Login and verification may be used for account access.
• Users are responsible for maintaining accurate account information.
• RAjHOME may suspend or restrict accounts involved in misuse or suspicious activity.

3. Orders & Acceptance

• All orders are subject to availability and confirmation.
• RAjHOME may cancel confirmed orders due to stock unavailability, pricing error or operational reasons.
• Fraudulent, suspicious or unverifiable orders may be rejected without prior notice.
• Order confirmation does not guarantee dispatch until internal checks are completed.

4. Pricing & Payments

• Product prices may change at any time without prior notice.
• Selected areas may have Cash on Delivery (COD) availability.
• We accept eligible online payment methods available at checkout.
• RAjHOME reserves the right to correct pricing mistakes or technical errors.

5. Delivery Terms

• Delivery timelines shown on the website are estimated only.
• Exact delivery time is not guaranteed.
• Delays may happen due to traffic, weather, holidays, third-party logistics or local restrictions.
• Customers must provide correct delivery address and contact details.

6. Returns, Refunds & Shipping

Return, Refund, Exchange and Shipping processes are governed by their separate policy pages published on the website.

• Return Policy
• Shipping Policy
• Refund eligibility based on product category and order status

7. Prohibited Use

Users must not engage in the following activities:

• Fake or abusive orders
• Fraudulent payments or chargeback misuse
• Website hacking, scraping or misuse
• Copying logos, content or product images without permission
• Spam, harassment or abuse of support staff
• Repeated false COD orders

8. Intellectual Property

All website content including the RAjHOME name, logo, design elements, graphics, product images, written content and branding materials are the intellectual property of RAjHOME unless otherwise stated.

Unauthorized use, reproduction or distribution is prohibited.

9. Limitation of Liability

• Website downtime, maintenance or temporary interruptions may occur.
• Minor content, pricing or technical errors may happen unintentionally.
• RAjHOME shall not be liable for indirect, incidental or consequential losses arising from use of the website.

10. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to applicable jurisdiction in Bihar, including Samastipur where relevant under law.

11. Policy Updates

RAjHOME may update these Terms & Conditions at any time. Revised versions will be effective once published on this page.

12. Contact Us