RAjHOME Privacy Policy

1. Information We Collect

We may collect the following information from customers:

• Full Name
• Mobile Number
• Email Address
• Delivery / Billing Address
• WhatsApp Number (if provided)
• Order History and Purchase Details
• Payment Status Information
• Device, Browser and IP Information

This information helps us provide safe, fast and personalized services.

2. How We Use Your Information

Your information may be used for the following purposes:

• Processing orders and deliveries
• Providing customer support
• Sending order updates and OTP verification
• Improving website performance and user experience
• Managing returns, refunds and complaints
• Sending offers, promotions and important updates
• Preventing fraud and unauthorized activity

3. Hyperlocal Delivery Services

RAjHOME operates as a Nearby Online Mall offering products such as fashion, cleaning items, home essentials, personal care and grocery products.

Depending on your location, delivery may be completed on the same day or within 24 hours.

4. Payment Information

We support secure payment methods including:

• Cash on Delivery (COD)
• UPI Payments
• Debit / Credit Cards
• Net Banking
• Wallet Payments

RAjHOME does not store full card details on its servers. Payments may be processed through trusted third-party gateways.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to remember preferences, improve browsing experience, measure traffic and enhance performance.

Users may disable cookies through browser settings, though some features may not function properly.

6. Third-Party Services

We may use trusted partners such as:

• Google Analytics
• Meta Pixel
• Razorpay / PhonePe Payment Partners
• OTP SMS Verification Providers
• Delivery and Logistics Partners

These services may process limited data necessary for operations.

7. Data Protection & Security

We use reasonable technical and administrative safeguards to protect your personal information against unauthorized access, misuse, loss or alteration.

However, no internet transmission method is 100% secure. Users should also keep their login details confidential.

8. Sharing of Information

We do not sell your personal data. Information may only be shared when required:

• To complete deliveries or payments
• With service providers helping business operations
• To comply with legal obligations
• To prevent fraud or security threats

9. Your Rights

You may request to:

• Update your account information
• Correct inaccurate data
• Delete your account (subject to legal requirements)
• Opt out of promotional messages

10. Changes to This Policy

RAjHOME may update this Privacy Policy from time to time without prior notice. Revised versions will be posted on this page with updated dates.

11. Contact Us